Warranty and Returns

Warranty

Our backPAC-branded products are backed by a two-year warranty against defects in materials and craftsmanship that impair normal use.

To begin a warranty claim or if you have questions, please contact us through the form on our Contact page.

Warranty Conditions

  • The warranty applies only to the original purchaser.
  • Proof-of-purchase is required for all claims.
  • Claims must include a written description of the issue and any relevant circumstances leading to the failure.
  • In some cases, the product may need to be returned to us for inspection or repair.

What's Not Covered

This warranty does not cover:

  • Normal wear and tear.
  • Cosmetic finishes such as carpet, powder coating, or other coatings and finishes. 
    However, if you experience an issue, let us know—we review these on a case-by-case basis.
  • Damage caused by external factors, including but not limited to: unauthorized modifications, misuse, abuse, neglect, overloading, improper installation, water damage, corrosion, UV damage, collisions, and excessive off-road conditions.
  • Any commercial use from time of purchase.
  • Installation or labor costs, vehicle downtime, incidental or consequential damages, or shipping costs.

At our discretion, we will either repair, replace, or refund the product or specific components.

Returns and Refunds

We accept returns within 30 days of delivery.

To initiate a return, please contact us using the form on our Contact page. All returns must be authorized by us and accompanied by an RMA number.

Return Conditions

  • The item must be unused, in original condition, and in its original packaging.
  • A 15% re-stocking fee applies to all non-warranty returns.
  • Original and return shipping charges are not covered nor refundable.

Once we receive and inspect the returned item, we’ll notify you of the refund approval status. If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please reach out via the form on our Contact page.